Effective Date: 1 January 2026

By booking, purchasing, or using any services provided by Train With LZB—whether online, in person, or hybrid—you agree to the following Terms & Conditions. Please read them carefully before proceeding.

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1. Business Information

Train With LZB is operated by a sole trader based in London, England.
All services are provided in accordance with the laws of England and Wales.

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2. Services

Train With LZB provides:

• In-person personal training

• Online coaching

• Nutrition support via downloadable guides and coaching check-ins

Services are offered on a Pay-As-You-Go basis or as fixed-term packages, as described at the point of purchase.

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3. Payments, Fees & Refunds

Payment Terms

All services must be paid for in full in advance unless an instalment plan has been agreed in writing.
Instalment plans are available on a discretionary basis for low-income clients and require reasonable proof.

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Out-of-Hours Booking Fee

Sessions booked outside of regular opening hours, as stated on the Train With LZB website and in the client welcome pack, will incur an additional £25 out-of-hours fee per session.
This fee must be paid in advance and is non-refundable.

 

Refund Policy

• Digital products (including downloadable guides) are non-refundable once accessed or downloaded, in line with UK digital content regulations.

• Personal training and coaching packages are non-refundable once the service has begun.

• Where illness or injury prevents continuation, Train With LZB may offer session rescheduling or time extensions where reasonable. This is assessed on a case-by-case basis.

This policy does not affect your statutory rights under UK consumer law.

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Cancellations & No-Shows

Clients must provide at least 24 hours’ notice to cancel or reschedule a session.

• Sessions cancelled with less than 24 hours’ notice

• Missed sessions (no-shows)

will be counted as used and are non-refundable.

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4. Client Responsibilities

Before starting any programme, clients must complete a pre-enrolment form, including accurate and honest health disclosures.

Clients are responsible for:

• Following guidance provided

• Communicating openly about health, capacity, and concerns

• Engaging consistently with their programme

 

While Train With LZB provides professional guidance and support, results cannot be guaranteed and depend on individual participation and circumstances.

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5. Accessibility & Inclusivity

Train With LZB is committed to creating a welcoming, inclusive, and non-judgemental environment.
Clients of all abilities, body types, and confidence levels are supported. Chronic illness and mental health considerations are respected and accommodated where reasonably possible.

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6. Health & Safety Disclaimer

All services are provided for general fitness and wellbeing purposes only and do not constitute medical advice, diagnosis, or treatment.

Clients should consult a qualified healthcare professional before beginning any new exercise or nutrition programme.

 

Train With LZB is not responsible for injury, illness, or adverse effects resulting from:

• Failure to follow guidance

• Failure to disclose relevant health information

• Actions taken outside of provided recommendations

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Nothing in these Terms excludes or limits liability where it would be unlawful to do so under UK law.

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7. Intellectual Property

All content provided by Train With LZB—including workout plans, nutrition guides, written materials, and digital resources—is protected intellectual property.

Materials may not be copied, shared, resold, or redistributed without prior written permission.

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8. Changes to These Terms

Train With LZB may update these Terms & Conditions from time to time.
The version published on the website will always be the most current.
Where changes materially affect existing clients, reasonable notice will be provided.