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TERMS AND CONDITIONS

Effective Date: 30/05/2025

Welcome to Train With LZB. By accessing or using our services—whether online, in-person, or hybrid—you agree to be bound by the following Terms and Conditions. Please read them carefully.

 
1. Business Details

Train With LZB is operated by a sole trader based in London, England. All services are provided in accordance with UK laws.

 
2. Services Provided

We offer personal training (in-person and hybrid), online coaching, and nutrition support through downloadable guides and coaching check-ins. Services are available as Pay-As-You-Go options or as fixed-term packages.

 
3. Payments & Refunds

  • Payment Terms: Full payment is required upfront for all services unless you have been approved for an instalment plan (available to low-income clients with proof provided).

 

Refunds:

  1. No refunds are offered on digital guides, as they are delivered instantly upon payment.

  2. Personal training and coaching packages are non-refundable. However, if illness or injury arises, we may offer time extensions or rescheduling at our discretion.

  3. Late Cancellations & No-Shows: Clients must provide at least 24 hours' notice to cancel or reschedule a session. Any missed sessions or late cancellations (less than 24 hours’ notice) will be forfeited and are non-refundable.

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4. Client Responsibilities

  • All clients are required to complete a pre-enrolment form, including health disclosures, before beginning any programme.

  • Clients are expected to commit to their progress. While we offer full support and guidance, results require effort, communication, and accountability. We cannot guarantee outcomes without active participation.

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5. Accessibility & Inclusivity

Train With LZB is committed to providing a welcoming, non-judgemental environment for people of all physical abilities, body types, and confidence levels. Chronic illness and mental health considerations are respected and supported throughout your coaching journey.

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6. Health & Safety Disclaimer

All services provided are intended for general fitness and wellness purposes and are not a substitute for professional medical advice, diagnosis, or treatment. Always consult your doctor or healthcare provider before starting any new fitness or nutrition programme.
Train With LZB is not liable for any injury, illness, or issue arising from failure to follow provided guidance or disclose relevant health information.

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7. Intellectual Property

All materials provided—workout plans, nutrition guides, written content, and resources—are the intellectual property of Train With LZB. These materials may not be copied, shared, or redistributed without prior written permission.

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8. Changes to Terms

Train With LZB reserves the right to update these Terms & Conditions at any time. Clients will be notified of any significant changes.

Let me know if you'd like a downloadable version, or if you want this broken down for a dedicated Terms & Conditions page with clickable sections.

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